Burnout among frontline healthcare staff has reached alarming levels, characterized by compassion fatigue, cynicism, and feelings of inadequacy. The situation is further exacerbated by overcrowding, leading to verbal abuse and, distressingly, even physical harm toward healthcare workers.

Auscura is a name derived from the Latin words "Aus," meaning "to listen," and "cura,"meaning "to help." By implementing our innovative solution, SmartContact, we address these issues by streaming patient praise directly to the staff. This approach nurtures their self-confidence, enhances job satisfaction, and restores a sense of overall joy in the workplace.

Positive feedback is a powerful retention strategy and carries greater significance than salary alone. Additionally, it plays a vital role in job performance, inspiring staff to exhibit greater kindness and compassion towards their patients, which is often reciprocated.

The process is simple and efficient. With SmartContact, patients receive a survey link via email or text message, where they answer a single question about the encounter. The positive comments received through these surveys are attributed to individual staff members and pushed to the department directors on a weekly basis. This feedback can be shared during huddles and department meetings, fostering a culture of recognition and appreciation.

By leveraging SmartContact, we empower patients to express their gratitude and appreciation and provides healthcare workers with the validation and support they need to thrive in their roles. This creates an environment that promotes well-being, enhances patient care, and rekindles the passion that initially drew these dedicated professionals to medicine.

Here is an example of the gratitude patients shared in a single day.