Automation in Emergency Medicine & Urgent Care

Modules

Efficient Patient Onboarding

Upon arrival, patients can securely share their reason for visit, medical history, current medications, allergies, and symptoms through SmartContact's automated triage interface. This system uses AI-driven summarization and structured data capture to create a concise clinical overview for the care team.
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Patient Engagement Video

Post-Encounter Engagement

Automated, multilingual outreach assesses patient wellbeing and service experience in real time, ensuring individuals feel heard and supported throughout their care journey. The system captures and distributes positive feedback to clinical leaders, reinforcing staff engagement, strengthening morale, and supporting long-term workforce retention.

Outcome-Focused Analytics

Dashboards designed for physicians, medical directors, and administrators facilitate data-driven decision-making at both operational and strategic levels. These automated reports provide summaries of department demographics, trends in staff performance, and patient feedback. They also deliver daily shift updates and monthly performance metrics to support ongoing quality improvement initiatives.
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Data Analytics Video

Reducing Avoidable Admissions

SmartContact’s clinician-centered case management platform provides continuous oversight of patients at risk of avoidable admission between visits. Physicians can access real-time longitudinal care plans and utilization histories, which support coordinated, interdisciplinary care that optimizes treatment pathways, prioritizes outpatient resources, and reduces preventable admissions and readmissions.
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Admission Avoidance Video

Controlling ED Overutilization

SmartContact streamlines case management to improve coordination and proactive support for frequent emergency department users between visits. Patients receive personalized self-management plans, symptom monitoring, and tailored community referrals, enabling stronger outpatient engagement, timely primary care follow-up, and reduced reliance on emergency departments for non-urgent needs.

Founder's Message

Tom Scaletta, MD MAAEM
Founder and CEO, Auscura

Interview

At Auscura, we leverage automation and artificial intelligence to help healthcare organizations deliver reliable, affordable, and enjoyable care. By improving Quality, reducing resource Utilization, boosting Efficiency, increasing Satisfaction, and strengthening Teamwork, we advance the core goals of value-based care. QUEST represents these essential components of excellence in modern healthcare.

As a board-certified emergency physician specializing in clinical informatics, I developed SmartContact to address operational gaps that affect both patients and healthcare leaders. The platform helps organizations deliver reliable clinical performance, sustainable costs, and better care experiences for patients and staff alike.