Automation in Emergency Medicine & Urgent Care

SmartContact

SmartContact is Auscura's flagship product, designed to automate feedback, follow-up, analytics, and care planning. This innovative solution allows teams to deliver safer, faster, and more personalized care. With over 25 million encounters, its AI-driven platform streamlines workflows, enhances quality, and increases satisfaction for emergency departments and urgent care centers in the U.S. and Australia.

Features

Issues Discovery

Post-visit surveys automatically highlight patient concerns and satisfaction trends, allowing you to take action early.

Automated Follow-Up

Allow AI to create personalized responses in multiple languages to enhance patient outcomes and satisfaction.

Performance Insights

Provide daily shift summaries along with meaningful metrics each month to support improvement initiatives.

Monthly Reports

Automated reports provide information on department demographics, staff performance, and share positive feedback from patients.

Care Plan Access

Doctors can access care plans for complex patients and work with care teams to ensure coordinated treatment.

Staff Recognition

Automatically gathers and shares positive feedback from patients, enhancing staff morale and improving retention rates.

Modules

Efficient, Consistent Patient Intake

While waiting, patients can securely share their reason for visit, medical history, current medications, allergies, and relevant symptoms through SmartContact's automated triage interface. This system uses AI-driven summarization and structured data capture to create a concise clinical overview for the care team.

Post-Encounter Engagement

Automated, multilingual outreach assesses patient wellbeing and service experience in real time, ensuring individuals feel heard and supported throughout their care journey. The system captures and distributes positive feedback to clinical leaders, reinforcing staff engagement, strengthening morale, and supporting long-term workforce retention.

Outcome-Focused Analytics

Dashboards designed for physicians, medical directors, and administrators facilitate data-driven decision-making at both operational and strategic levels. These automated reports provide summaries of department demographics, trends in staff performance, and patient feedback. They also deliver daily shift updates and monthly performance metrics to support ongoing quality improvement initiatives.

Automated Case Management

SmartContact's automated case management system provides ongoing support for frequent visitors and patients with complex conditions between appointments. Physicians can access long-term care plans, risk profiles, and previous usage patterns. This enables coordinated collaboration with care teams to align treatment strategies and reduce unnecessary hospital admissions.

Partners

Founder

“At Auscura, we harness automation and AI to improve quality, reduce utilization, drive efficiency, boost satisfaction, and strengthen teamwork.

As an emergency physician board‑certified in clinical informatics, I created SmartContact to close operational gaps in ways that matter to both patients and healthcare leaders, enabling organizations to achieve better outcomes and lasting patient loyalty.”
‍

‍Tom Scaletta, MD FAAEM MAAEM
Founder, Auscura