Auscura's SmartContact™ platform engages patients, and streamlines the workflows of physicians, nurses, and case managers,  It aligns client needs and industry best practices for optimal value-based care delivery.

Examples of the capabilities of SmartContact include the following (click headers for detail):

Data Visioning
Data fuels smart technology, and data management is critical to corporate success. Auscura has experience and expertise in all aspects of clinical informatics, from raw data to polished business intelligence reports.
Merge multi-source repositories and manage server requirements
Data fuels smart technology, and data management is critical to corporate success. Auscura has experience and expertise in all aspects of clinical informatics, from raw data to polished business intelligence reports.
Utilize smart technology to perform sentiment and semantic analyses
Data fuels smart technology, and data management is critical to corporate success. Auscura has experience and expertise in all aspects of clinical informatics, from raw data to polished business intelligence reports.
Design business intelligence reports that accelerate success
Issues Screening
Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Gain valuable patient feedback from patients after any encounter
Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Simplify complaint resolution workflows and boost patient loyalty
Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Create structured data from patient comments using keyword analysis
Gratitude Reports
Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Regularly stream positive patient feedback to frontline staff
Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Boost staff morale to improve professional satisfaction and retention
Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Incorporate expressions of patient gratitude into huddles and meetings
Care Coordination
Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Leverage automation to safely reduce admissions and ED overuse
Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Efficiently create personalized, evidence-based patient care plans
Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Simplify communication between case managers and interdisciplinary teams
Staff Benchmarking
Clinical staff receives statistically valid metrics that include patient experience performance and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching and staff development heling staff continually improve service delivery. SmartContact converts verbatim comments into structured data using sentiment analyses and keyword extraction. This gives providers insight into their strengths and weaknesses in communication, compassion, and (perceived) competence. These "3 Cs" are the basis of patient trust and loyalty.
Identify valid metrics for key value-based care components
Clinical staff receives statistically valid metrics that include patient experience performance and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching and staff development heling staff continually improve service delivery. SmartContact converts verbatim comments into structured data using sentiment analyses and keyword extraction. This gives providers insight into their strengths and weaknesses in communication, compassion, and (perceived) competence. These "3 Cs" are the basis of patient trust and loyalty.
Distribute monthly reports to directors to support staff development
Clinical staff receives statistically valid metrics that include patient experience performance and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching and staff development heling staff continually improve service delivery. SmartContact converts verbatim comments into structured data using sentiment analyses and keyword extraction. This gives providers insight into their strengths and weaknesses in communication, compassion, and (perceived) competence. These "3 Cs" are the basis of patient trust and loyalty.
Provide providers with insights into their strengths and weaknesses
Procedure Management
Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Use asynchronous communication to manage procedures
Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Check-in before procedures to review logistics and reduce no-shows
Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Reach out after procedures to ensure compliance and avoid complications
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