SmartContact™
The SmartContact platform engages patients, and streamlines the workflows of physicians, nurses, and case managers, It aligns client needs and industry best practices for optimal value-based care delivery. Examples of the capabilities of SmartContact include the following.
Issues Screening
Gain valuable patient feedback from patients after any encounter
Simplify complaint resolution workflows and boost patient loyalty
Create structured data from patient comments using keyword analysis.
Gratitude Reports
Regularly stream positive patient feedback to frontline staff
Boost staff morale to improve professional satisfaction and retention
Incorporate expressions of patient gratitude into huddles and meetings
Care Coordination
Leverage automation to safely reduce admissions and ED overuse
Efficiently create personalized, evidence-based patient care plans
Simplify communication between case managers and interdisciplinary teams
Home Healthcare
Proactively uncover and resolve patient issues after home care visits
Automatically update authorized family members on patient progress
Generate performance metrics and relay constructive staff feedback
Procedure Management
Use asynchronous communication to manage procedures
Check-in before procedures to review logistics and reduce no-shows
Reach out after procedures to ensure compliance and avoid complications
Inpatient Rounding
Optimize inpatient safety and satisfaction with automated rounding
Empower patients and family members to share real-time concerns
Allow dietary, housekeeping, and facilities to directly resolve issues