SmartContact™

The SmartContact platform engages patients, and streamlines the workflows of physicians, nurses, and case managers,  It aligns client needs and industry best practices for optimal value-based care delivery. Examples of the capabilities of SmartContact include the following.

Issues Screening

Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Gain valuable patient feedback from patients after any encounter
Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Simplify complaint resolution workflows and boost patient loyalty
Discover and resolve patient-reported wellbeing and service issues. Alert staff of concerns, and create a tailored response in under one minute. This practice facilitates timely complaint resolution, the key to loyalty.
Create structured data from patient comments using keyword analysis.

Gratitude Reports

Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Regularly stream positive patient feedback to frontline staff
Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Boost staff morale to improve professional satisfaction and retention
Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Incorporate expressions of patient gratitude into huddles and meetings

Care Coordination

Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Leverage automation to safely reduce admissions and ED overuse
Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Efficiently create personalized, evidence-based patient care plans
Automate workflows necessary to safely avoid hospital admissions and ED use by frequent visitors.
Simplify communication between case managers and interdisciplinary teams

Home ​Healthcare

Check on patients after a home care visit to assure their medical needs are met and that they are having a great experience.
Proactively uncover and resolve patient issues after home care visits
Check on patients after a home care visit to assure their medical needs are met and that they are having a great experience.
Automatically update authorized family members on patient progress
Check on patients after a home care visit to assure their medical needs are met and that they are having a great experience.
Generate performance metrics and relay constructive staff feedback

Procedure Management

Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Use asynchronous communication to manage procedures
Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Check-in before procedures to review logistics and reduce no-shows
Relay instructions to patients and gather their feedback before and after same-day surgery, endoscopy, and an outpatient procedures.
Reach out after procedures to ensure compliance and avoid complications

Inpatient ​Rounding

Allow patients to asynchronously share concerns during their hospitalization in order to alleviate worry and increase comfort.
Optimize inpatient safety and satisfaction with automated rounding
Allow patients to asynchronously share concerns during their hospitalization in order to alleviate worry and increase comfort.
Empower patients and family members to share real-time concerns
Allow patients to asynchronously share concerns during their hospitalization in order to alleviate worry and increase comfort.
Allow dietary, housekeeping, and facilities to directly resolve issues
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