Smarter Workflows
Better Outcomes

SmartContact automates feedback, follow-up, analytics, and care planning, enabling teams to deliver safer, faster, and more personalized care. With over 25 million encounters, its AI-driven platform streamlines workflows, enhances quality, and increases satisfaction for EDs and urgent care centers in the U.S. and Australia.
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Platform Features

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Issues Discovery

Post-visit surveys automatically surface patient concerns and satisfaction trends—so you can act early.
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Automated Follow-Up

Enable AI to generate personalized, multilingual responses to improve outcomes and satisfy patients.
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Performance Insights

Deliver daily shift summaries and meaningful metrics each month that drive improvement.
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Monthly Reports

Automated reports relay department demographics, staff performance, and distribute patient praise.
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Care Plan Access

Physicians can view care plans for complex patients and engage with care teams to ensure coordinated care.
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Staff Recognition

Automatically collects and shares positive patient feedback—boosting morale and retention.

Designed to Support Every Role

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— Faster, more accurate registration and triage
— Multilingual communication
— Personalized follow-up care
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— Simplified intake processes
— Enhanced patient communication
— Recognition through compliments
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Faster, more accurate registration

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Clear follow-up care

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Multilingual support

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— Access patient-reported history
— Improved triage precision
— Monthly performance feedback
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Faster, more accurate registration

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Clear follow-up care

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Multilingual support

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— Comprehensive analytics
— Targeted coaching insights
— Reduced avoidable admissions
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Faster, more accurate registration

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Clear follow-up care

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Multilingual support

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— Seamless EMR integration
— Secure data management
— 99% uptime
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Faster, more accurate registration

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Clear follow-up care

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Multilingual support

Recognized Nationally

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