|
Next-Day
|
|
SmartContact™ helps healthcare systems gain valuable feedback from their outpatients. After an emergency department visit, telehealth conference, office appointment, outpatient procedure, or home health visit, patients are sent an SMS link to a brief survey that checks on their wellbeing and service experience.
Built-in alerts notify staff of urgent issues, and patient responses can be sent in under one minute. This practice facilitates timely complaint resolution, which is the key to loyalty. Clinical staff receives statistically-valid performance metrics and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching. Gratitude reports relay compliments and boost staff morale.
|
Click the image below to enlarge.
|