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SmartContact™ helps home health systems gain valuable feedback from their patients. After a visit by a clinician or aid, patients, POAs, or approved family members are sent an SMS link to a brief survey that checks on patient wellbeing and service experience.
Built-in alerts notify staff of urgent issues on a real-time basis. This practice facilitates timely complaint resolution, which is the key to loyalty. Clinical staff receives statistically-valid performance metrics and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching. Gratitude reports relay compliments and boost staff morale.
Built-in alerts notify staff of urgent issues on a real-time basis. This practice facilitates timely complaint resolution, which is the key to loyalty. Clinical staff receives statistically-valid performance metrics and constructive feedback. Monthly/quarterly reports are pushed to directors to simplify performance reviews and facilitate precision coaching. Gratitude reports relay compliments and boost staff morale.
- Read our white paper on how e-messaging improves HHCAHPS scores.
- Read our case study with the Visiting Nurse Association Health Group.
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