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Gratitude
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Praising staff boosts morale and retention. This, in turn, improves patient safety and satisfaction.
Patients receive a survey link by text message and answer a single question about staff performance. SmartContact relays the positive comments to the department director weekly so they can be shared during huddles and department meetings.
Patients receive a survey link by text message and answer a single question about staff performance. SmartContact relays the positive comments to the department director weekly so they can be shared during huddles and department meetings.
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In this example, 6 pages of nurse praise were generated in a single week, at the height of the pandemic.