Overview |
SmartContact was developed over the past eight years and it is being used in EDs across the US. The solution is used to uncover and resolve next-day wellbeing and service issues after an emergency department visit.
Patients are sent a text message link to a brief survey that checks their wellbeing and service experience. Built-in alerts immediately notify staff of urgent issues and patient responses can be sent within seconds.
Staff receive feedback after every shift and monthly reports allow directors to effortlessly evaluate performance.
Patients are sent a text message link to a brief survey that checks their wellbeing and service experience. Built-in alerts immediately notify staff of urgent issues and patient responses can be sent within seconds.
Staff receive feedback after every shift and monthly reports allow directors to effortlessly evaluate performance.
Metrics |
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Survey |
Accolades |
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