Automate workflows necessary to reduce avoidable admissions and ED use by frequent visitors.
Collect and share monthly performance metrics to identify providers that are statistical outliers. Search for cases where a discharge opportunity may exist to coach outliers.
Automate next-day patient outreach to uncover those with new symptoms, interval worsening, follow-up gaps, or medication issues. Facilitate asynchronous, single-loop patient communication. When patients are checked on, physicians are comfortable with patient discharge, knowing the case manager will address aftercare issues. It also includes service issue discovery, complaint management, and gratitude reports.
Structure an ED case management workflow to manage frequent ED users and medically or psychiatrically fragile patients. This care coordination and system automates the creation of care plans and organizes care teams, The case manager and care team members are alerted with each visit and communicate within the system to adjust treatment strategies. This practice has an 8X ROI when case manager time and the subscription cost are factored in.